Immanuel City Global ("we," "our," or "us") operates the website at immanuelcityglobal.org and related digital services. This Privacy Policy explains how we collect, use, and protect information about you when you visit our website, register for membership, make donations, or otherwise interact with us.
By using our services, you agree to the collection and use of information as described in this policy. We will never sell your personal information.
Information We Collect
Information you provide directly
We collect information you voluntarily provide when you:
- Register as a first-time visitor or new member (name, phone number, email address, address)
- Sign up for a ministry or service unit
- Submit a prayer request
- Make a financial donation through our giving platform
- Contact us via email or our contact form
- Subscribe to our newsletter or announcements
Information collected automatically
When you visit our website, we may automatically collect certain technical information including:
- Your IP address and approximate location
- Browser type and operating system
- Pages visited and time spent on each page
- Referring URLs and search terms
- Device type (desktop, mobile, tablet)
Payment information (card numbers) is processed directly by our third-party payment provider and is never stored on our servers.
How We Use Your Information
We use the information we collect to:
- Welcome and personally follow up with first-time visitors and new members
- Connect you to appropriate ministries, departments, or pastoral care
- Process and acknowledge financial donations
- Send service announcements, event updates, and church news
- Respond to prayer requests and enquiries
- Improve our website, services, and communications
- Comply with legal obligations and protect against fraud
We will only contact you with content that is relevant to your interaction with us. You may opt out of non-essential communications at any time.
Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal or reporting requirements.
Member and visitor registration records are kept for the duration of your active membership or relationship with the church. If you request deletion of your data, we will remove your personal information within 30 days, except where we are required by law to retain it.
Financial giving records may be retained for up to seven (7) years in accordance with applicable financial and tax regulations.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your personal data (subject to legal retention requirements)
- Opt out of marketing or non-essential communications at any time
- Data portability, receive a copy of your data in a structured format
- Withdraw consent where processing is based on your consent
To exercise any of these rights, please contact us at hello@immanuelcityglobal.org. We will respond within 30 days.
Cookies
Our website uses cookies, small text files stored on your device, to improve your browsing experience. We use:
| Type | Purpose | Duration |
|---|---|---|
| Essential | Required for the website to function (form sessions, security) | Session |
| Analytics | Anonymous usage statistics to improve our site | Up to 2 years |
| Preferences | Remember your settings (e.g., announcement dismissed) | 30 days |
You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.
Children's Privacy
Our digital services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent.
If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at hello@immanuelcityglobal.org and we will take steps to remove that information.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Data Protection & Privacy
hello@immanuelcityglobal.orgWe reserve the right to update this policy at any time. Material changes will be communicated via our website or email. Continued use of our services after changes constitutes acceptance of the updated policy.